Terms of Use

1. Who we are

These Terms of Use (the “Terms”) are a binding agreement between you (and the organization you represent — “Customer” or “you”) and percivoAI (“percivoAI,” “we,” or “us”), the operator of the percivoAI platform available at percivo.ai (the “Service”).

2. Accepting these Terms

By creating an account, accessing the Service, or clicking “I agree,” you confirm that (a) you are at least 18 years old; (b) you are authorized to enter into these Terms on behalf of your organization; and (c) you accept these Terms and our Privacy Policy on its behalf.

3. What the Service does

percivoAI monitors how third-party AI tools (including ChatGPT, Claude, Gemini, Perplexity, and Grok) describe pharmaceutical brands, indications, and competitors, and produces analytics and recommended actions based on those AI responses. The Service is designed for use by pharmaceutical companies and their authorized service providers.

4. Beta status

The Service is currently provided as a beta release. Functionality, performance, and availability may change without notice. We provide the Service on an “as is” and “as available” basis during the beta period. We do not commit to specific uptime, response times, or feature availability while in beta.

5. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at hello@percivo.ai if you suspect unauthorized access.

6. Acceptable use

You agree not to:

• Submit personal health information (PHI) or patient-level data through the Service. percivoAI monitors aggregate AI output, not patient records.
• Use the Service to submit, route, or escalate adverse event reports. The Service is not a pharmacovigilance system. AE signals it surfaces must be routed through your existing PV workflow.
• Reverse engineer, decompile, scrape, or attempt to extract the underlying AI prompts, calibration logic, or proprietary methodology (including the percivo Prism™).
• Use the Service to violate any law, regulation, or third-party right, including regulator promotional codes, pharmacovigilance obligations, and applicable data protection laws.
• Resell, sublicense, or use the Service to provide a competing service.

7. Customer data

You retain all rights to the brand information, prompts, claims, and other content you submit to the Service (“Customer Data”). You grant us a limited licence to use Customer Data solely to operate, maintain, support, and improve the Service for you. We do not train AI models on Customer Data, and the third-party AI providers we use are bound by API terms that prohibit training on API data.

8. Intellectual property

We retain all rights, title, and interest in the Service, our proprietary methodology (including the percivo Prism™), our brand marks, and all software, documentation, and content provided through the Service. Nothing in these Terms grants you any right to our intellectual property except the limited right to use the Service in accordance with these Terms.

9. Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own (and at least reasonable care), and will use it only to perform under these Terms. Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from a third party without confidentiality obligations.

10. Disclaimers

The Service surfaces signals from third-party AI tools. It is not a substitute for legal, regulatory, medical, or pharmacovigilance advice. All clinical and promotional decisions remain your responsibility under your existing medical, legal, regulatory (MLR/PRC), and pharmacovigilance frameworks. Outputs of the Service — including recommended actions — are inputs to your processes, not approvals.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of these Terms or the Service. Each party's total aggregate liability under these Terms will not exceed the fees paid by you to us in the twelve months preceding the event giving rise to the claim, or, during the beta period when no fees are paid, USD 100.

12. Term and termination

These Terms apply from the moment you accept them and continue until either party terminates. You may close your account at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. On termination, the acceptable-use, IP, confidentiality, disclaimer, and liability provisions survive.

13. Changes to these Terms

We may update these Terms as the product matures. Material changes will be communicated to customers in writing at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

14. Governing law

During the beta period, we will work directly with users in good faith to resolve any concerns informally. Formal governing-law and dispute-resolution provisions will be set out in a commercial agreement at contract signing once paid plans are available. Nothing in these Terms limits any rights you have under mandatory consumer protection law in your country of residence.

15. Contact

For questions about these Terms or to report a security issue, contact us at hello@percivo.ai.